INFORMATION

・Our facility is located at a high altitude within Hakone. Temperatures strongly fluctuate so please come prepared with an appropriate attire.

・The boardwalk is made up of wood chips, please wear comfortable walking shoes and clothes.

・Please be careful of your footing; in order to allow visitors to fully enjoy nature as it is, we have left some walkways untouched. Beware that there are many slopes and hills and areas with poor footholds.

・Wheelchairs are welcome in the park however, due to the nature of the land, some areas are not accessible. Please contact our management center for more details.

・Please be mindful of other visitors and refrain from activities that will disturb the surrounding.  

・Note that we cannot be held responsible for any injury, loss, damage or other problems that may occur during the use of our facility.

・Removing plants, flowers or any other living organism from the garden is strictly prohibited.

・No fire including bonfires and fireworks are allowed.

・Please be sure to dispose of any garbage in the garbage cans provided in the garden. Disposal of household garbage is prohibited.

・Please do not enter areas with the “No Entry” signs, as well as fenced off flower gardens, flower beds and sculptures.

・Smoking is prohibited in all areas of the park.

・Bicycles, unicycles, roller blades, kick-boards, skateboards, etc, are not allowed in the garden.

・Group gatherings, exhibitions, fundraising activities,commercial photography/videography and drone photography are prohibited. Please contact our management center if you require more information.

・Pets are allowed in the garden but not in the cafe. If you wish to use the cafe, please reach out to one of our cafe staff.

Q: Is parking free of charge?
A: The parking is 500 JPY per car.
If parking tickets are sold out at the time of inquiry, please try the coin parking near Gora station.
From Gore Station, you can use the Hakone Tozan Tourist bus to access our garden. For more detail, please access this link.

Q: Is cash payment available in the garden.
A: We only accept credit card and other cashless payment methods as listed below.
Credit Card: VISA, MasterCard, American Express, JCB, Diners Club, UnionPay (銀聯), Discover
Electronic payments: QUICPay/QUICPay＋,iD, transportation IC, (Kitaca, Suica PASMO, TOICA, manaca, ICOCA, SUGOCA, nimoca, はやかけん) WeChat Pay, Alipay

Q: Is it possible to enter for the Cafe only?
A: Cafe access is only available for visitors with the Nicolai Bergmann Hakone Gardens Ticket.

Q: Are pets allowed in the garden.
A: Pets are allowed in the garden but not in the Cafe. Please inquire with cafe staff whenever you wish to use the cafe.

Q: When is the deadline for online booking?
A: Online ticket purchase is available until 23:59 of the day before your desired entry date. Anytime after that, please purchase tickets on site.

Q: Is there a smoking area in the garden?
A: No, there are none.

Q: Is there any accommodation on site and is camping allowed.
A: The garden does not provide accommodation. Camping is prohibited.