Q: Is parking free of charge?
A: Parking spots are available upon reservation only. Spaces are limited, so visitors arriving by car should purchase a parking ticket ahead of time.
If parking tickets are sold out at the time of inquiry, please try the coin parking near Gora station.
From Gore Station, you can use the Hakone Tozan Tourist bus to access our garden. For more detail, please access this link.
Q: Is cash payment available in the garden.
A: We only accept credit card and other cashless payment methods as listed below.
Credit Card: VISA, MasterCard, American Express, JCB, Diners Club, UnionPay (銀聯), Discover
Electronic payments: QUICPay/QUICPay＋,iD, transportation IC, (Kitaca, Suica PASMO, TOICA, manaca, ICOCA, SUGOCA, nimoca, はやかけん) WeChat Pay, Alipay
Q: Is it possible to enter for the Cafe only?
A: Cafe access is only available for visitors with the Nicolai Bergmann Hakone Gardens Ticket.
Q: Are pets allowed in the garden.
A: Pets are allowed in the garden but not in the Cafe. Please inquire with cafe staff whenever you wish to use the cafe.
Q: When is the deadline for online booking?
A: Online ticket purchase is available until 23:59 of the day before your desired entry date. Anytime after that, please purchase tickets on site.
Q: Is there a smoking area in the garden?
A: No, there are none.
Q: Is there any accommodation on site and is camping allowed.
A: The garden does not provide accommodation. Camping is prohibited.